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Read below for the answers to some of our most commonly asked cycling questions!


Why do my hands go numb & get sore?

Usually this is due to pressure on the nerves and blood vessels in the hands and wrists. There are many things that can help including, but not limited to the following:

Padded gloves

Ergonomic grips to help spread the pressure over a larger area of the hand

Raise the hand position by raising the bars or bringing them closer to your body, or both

Change to bars with more “sweep” to change your hand position and bring the wrist to a more neutral position

Bring your bike in for a complimentary evaluation to see what your options are!

What can I do so my rear end doesn’t get so sore?

There are many things that can contribute to saddle discomfort, the most common of which are friction and pressure.

Friction between your skin and clothing can a due to the wrong shorts (cycling shorts with a padded liner not only give padding, but also reduce friction between skin and fabric (NO Underwear!). Sometimes even with good shorts, excess perspiration can cause chaffing - skin lubricants such as Chamois Butt’r help with this. If your seat is too high, it can cause you to “reach” for the pedals, causing your pelvis to rock and create friction.

Saddle issues can sometimes be hard to diagnose. Make sure your saddle is set level to the ground to start, and you should have a slight bend at your knee when your leg is fully extended. Sometimes a new saddle is the only fix, but it may take some experimentation.  Luckily, all our saddles come with a 30 day comfort guarantee, so you can try it on your bike and see if it really does the job for you!

My neck gets stiff and sore when riding. What can I do?

Why are there so many different kinds of bikes?

The right tool for the job!  For every type of riding style, there is a type of bikes that works the best. If you know exactly what you want, the bike is out there. However, it can be a little intimidating!  Don’t worry, we can help you sort through all the options and help you find the bike of your dreams.  If you want to do multiple things with your bike, we understand. There may be compromises that need to be made, but you can still end up with an awesome ride.  We can help!

What’s so great about electric bikes?

Lots of stuff! They allow riders of different abilities and levels of fitness to ride together and enjoy a common interest. They also allow someone who may have physical limitations (joint replacement, heart issues or general lack of stamina) to still experience the fun and relaxation of cycling.

Am I still getting exercise on an electric bike?

Yes! All the e-bikes we sell are “electric assist” bikes. This means that there is no throttle and the electric motor only helps you while you are pedaling. You still have to work, just not as much if you don’t want to! You can control how much help you get going up hills or against a headwind, or on the return back home on a long ride. You can even turn the motor off and ride the bike like a “regular” bike!

Is an electric bike “cheating?”

Only if you are in a race!  Seriously, e-bikes just allow you to ride further, faster and up hills easier that you would on a non-assist bike. You still have to do some work, just a little less.

I have a road bike and I want to crush my buddies on our next ride. What are the 2 things I can do to my bike for the biggest increase in performance?

  1. Wheels!  Rotating weight reduction makes a huge difference in acceleration and climbing performance, as well as better handling capabilities. Come check our our line-up of Bontrager road wheel upgrades, including the Aeolus Pro 3 Full Carbon wheels. With a 35mm profile and weighing just a scant 1,506 grams for the pair, it is unbelievable that these wheels only cost $1,200 for the pair!

  2. Tires!  Again, rotating mass makes a difference, but high thread count helps reduce rolling resistance by allowing the tires to conform to inconsistencies in the road surface, reducing “push back”. Check out the Bontrager R3 tires, available in a variety of widths. 

How long does it take to get my bike tuned up?

Our general policy is service work is guaranteed to be done in 2 business days, unless we have to special order parts, or you are taking advantage of our Service Pick-Up and Delivery Service. (See below)

What does chain stretch mean, and why should I care?

Chains don’t actually stretch, they wear. As the bushings wear, the distance between the links get longer (so it seems like it stretches). At a certain point, the links no longer match up to the spacing of the teeth on the sprockets, and so they wear the teeth prematurely, causing excess noise and decreased shifting performance. Have us check your chain wear on a regular basis and replace your chain before it causes too much wear on your front & rear sprockets. Chains are much cheaper than sprockets!

How often should I pump up my tires, and to what pressure?

Often! Road bikes should be checked weekly, or every time you ride. Hybrids should be checked about every 2 weeks, and mountain bikes about the same. Your tires will be marked on the sidewall with the recommended pressure range. For most use, the middle to upper part of the range is OK, but a larger, heavier rider should stick to the upper end of the range, and a smaller rider can be more at the lower end to allow for a softer, more forgiving ride. Stop in or give us a call with questions, and check out our Bontrager floor pumps with built-in gauges to make keeping your tires at optimal pressure super easy!

What kind of lubrication should I use on my chain?

Not WD-40!  Please use a bike chain specific lube such as Rock-n-Roll or DuMonde Tech brand lubes. These will last longer, resist dirt and grime better and protect your chain from dreaded “chain stretch” (see above). WD-40 has a greater tendency to collect dirt and is not formulated to resist the pressures generated in the pivot points and bushings of a bike chain.